FAQ

1. What is IndieOnlineMart?

IndieOnlineMart is an online shopping store focused on providing useful, affordable, and trending products that solve everyday problems for customers across India.

2. How can I place an order?

Simply select your product, click “Buy Now” or “Add to Cart,” enter your shipping details, and complete the payment process securely.

3. What payment methods do you accept?

We accept UPI, Debit/Credit Cards, Net Banking, Wallets, and Cash on Delivery (available on selected products).

4. How long does delivery take?

Orders are usually delivered within 4–8 business days depending on your location.

5. How can I track my order?

Once your order is shipped, you will receive a tracking link via WhatsApp, SMS, or Email.

6. Do you offer returns or replacements?

Yes, we offer replacements/refunds for damaged, defective, or incorrect products within the eligible return period.

7. Is shipping free?

We may offer free shipping on selected products and promotional offers.

8. How can I contact customer support?

You can contact us through our Contact Us page or email us for any assistance.

9. Are my payments secure?

Yes. All transactions are processed through secure and encrypted payment gateways.

10. Can I cancel my order?

Orders can only be cancelled before they are shipped.